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How We can Help
reach us and what to expect when you do.
Connecting with us is the first step toward unlocking your potential and achieving your goals. Here’s how you can reach us and what you can anticipate when you do.
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We’re here to help and would love to hear from you! Start your journey with us now.
Email Address
support@betterinfos.com
Telephone
+1 254 248-8451
Getting Started FAQs
Everything you need to know to get started with our services.
BetterLife is an online Coaching, Counseling and Consulting service, that connects people (individuals and families) to licensed professionals (coaches, counselors and consultants) to help, support, challenge, empower and transform them to achieve their personal, career and professional goals in all facets of life. We make our clients know better, make better decisions and thrive better in life. With BetterLife, you can message a professional coach, counselor or counselor anytime, anywhere.
After you sign up, we will be assigned a professional coach(s) or counselor(s) who fits your objectives, preferences, and the type of issues you are dealing with. Different coaches have different approaches and areas of focus, so it's important to find the right person who can achieve the best results for you. We have found that we are able to provide a successful match most of the time; however, if you start the process and you feel your coach isn't a good fit for you, you may elect to be matched to a different coach or counselor.
Coaches and counselors are professionals who support individuals in their personal, professional, or emotional development.
| Aspect | Coaches | Counselors |
|---|---|---|
| Focus | Future growth and goals | Emotional healing and mental health |
| Time Orientation | Forward-looking | Often explores the past |
| Approach | Action-oriented, motivational | Therapeutic, introspective |
| Tools | Frameworks, strategies | Therapy methods, psychological tools |
| Qualifications | May have certifications; less regulated | Typically licensed with formal degrees |
Fill the "Get Started" form and you will be linked to a coach.
This depends on your needs and varies a lot from one person to another. Some people feel they get most of the value after just a few weeks, while others prefer to stick to the program for an extended period of time. This is completely up to you.
No. Payment methods differ from country to country based on the financial transactional methods in operation there.
This depends on your needs and varies a lot from one person to another. Some people feel they get most of the value after just a few weeks, while others prefer to stick to the program for an extended period of time. This is completely up to you.
BetterLife may be right for you if you're looking to make your life better, achieve your personal, family and career goals.
BetterHelp is not the right solution for you if you looking for any health related therapy solution.
This process can take a few hours or a few days, depending on therapist availability.
You can get coached in four ways:
- Exchanging messages with your coach
- Chatting live with your coach
- Speaking over the phone with your coach
- Video conferencing with your coach
You can use different ways at different times as you wish, based on your needs, availability, and convenience.
Once you are matched to a coach you can start messaging them. You can message about yourself, the things going on in your life, ask questions and discuss the issues that trouble you. Your coach will then read your messages, and respond with questions, feedback, insights, and guidance.
You can send messages to your coach at any time, from any location, using any Internet-connected device. You can log in at any time and since messaging is not in real-time it doesn't require scheduling. Instead, you can choose whenever you want to write or respond to your coach. You will get a notification by email when the coach has sent you a message.
You will sometimes want to have a text conversation with your coach in real-time. This way you can still enjoy the convenience of messaging but also enjoy a "live" interaction that allows instant response and feedback from your coach.
To have a live chat session, you will first need to schedule a time with your coach. At the scheduled time, log in to your account to start typing and chatting with your coach.
Phone sessions are a great way to conveniently speak with your coach by simply using your landline or cell phone, no matter where you are.
To talk with your coach over the phone, you will need to schedule a time.
You can also have a video session with your coach where you see each other and talk with each other in a virtual face-to-face setting (similar to Zoom or FaceTime).
To talk with your coach via video, you will need to schedule a time with your coach and log in at that time. Your coach will then prompt you to start the video session. After you confirm, you will immediately begin video chatting with your coach.
Question Answer
Reach out to us to clear your doubts on payment engagements.
The cost of a coaching session through BetterLife ranges from $29.99 to $99.99 depending on the price plan, and it is based on your location, source, preferences, and coach availability. You can cancel your membership at any time, for any reason.
You can use zelle, credit card, debit card, PayPal, MTN Mobile Money to set up recurring membership payments. If you achieve your goals or no longer find coaching with BetterLife beneficial, you can cancel your subscription at any time.
Payment differ from country to country based on the financial transactional methods in operation there.
This depends on your needs and varies a lot from one person to another. Some people feel they get most of the value after just a few weeks, while others prefer to stick to the program for an extended period of time. This is completely up to you.
No hidden fees! All costs and terms will be clearly outlined during the booking process.
We use secure payment gateways to protect your financial information. Your transactions are encrypted and safe.
Yes, you can adjust your payment plan if needed. Contact us to discuss your situation, and we’ll work with you to find a suitable solution.
No, once you miss a scheduled coaching session, you cannot be reimbursed as coaches must have billed BetterLife for that time. However, if you inform us 12hrs before your session of your unavailability, you will be scheduled for a different session. If a coach doesn't show up for a session and you are unwilling to continue, then you will be reimbursed.
We accept:
- Credit/Debit Cards: Visa, MasterCard, American Express, Discover.
- Digital Wallets: PayPal, Apple Pay
- Bank Transfers: Direct payments via secure bank transfer.
- Others: zelle, MTN Mobile Money, Orange Mobile Money
- Installments: Flexible payment plans available for eligible programs.
Yes! We offer installment options to make our services more accessible. You can split your payment into monthly, quarterly, or other agreed-upon intervals, depending on your plan.
Yes, we provide discounts for clients who choose to pay for their coaching sessions or packages in full upfront. Contact us for details on specific savings.
Absolutely. After completing your payment, you’ll receive an invoice or receipt via email for your records.
If a payment is missed, we will notify you promptly and work with you to resolve the issue. Late payments may result in a temporary pause of services.
For assistance with payments, please reach out to:
- Email: support@betterinfos.com
- Phone: +1 254 248-8451
Join our interactive programs and workshops for your growth.
BetterLife is an online Coaching, Counseling and Consulting service, that connects individuals and families to licensed professional coaches, counselors and consultants to help, support, challenge, empower and transform them to achieve their personal, career and professional goals in all facets of life. We make our clients know better, make better decisions and thrive better in life. With BetterLife, you can message a professional coach, counselor or consultant anytime, anywhere.
- support@betterinfos.com
- +1 254 248-8451
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